The impact of COVID-19 on the consumer markets and retail industry has forever changed how business is conducted, and dramatically altered the leadership capabilities necessary to thrive in this new normal. Viability and success rely on a deep understanding of consumer behavior and how to leverage digital markets. Consumers demand a widening array of quality choices, and as increased consumer options erode brand loyalty, it pressures retailers and creates complex supply-chain challenges. There is a necessity to build out omnichannel offerings, while still providing a seamless consumer experience. It is critical to acquire and develop leadership with the agility to adapt to changing customer environments and who can bring the international experience to thrive in an evolving global marketplace.
Morgan Samuels understands how to thoroughly assess digital, e-tail, CX, and analytics talent. This rigor and thought leadership has allowed us to hire dynamic executives into key leadership roles for some of the worlds’ most loved and respected brands.